Bellissimo Catering

Refund, Replacement & Store Credit Policy

Effective Date: 16 July 2026

Bellissimo Coffee Pty Ltd (ABN 83 136 522 819) trading as Bellissimo Catering (“Bellissimo”, “we”, “our”, “us”) is committed to providing high-quality products and services. This Policy operates in accordance with the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and should be read together with our Terms & Conditions.

1. Consumer Guarantees

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. We guarantee that our products are of acceptable quality, are safe, durable and free from defects, match their description, and are fit for their intended purpose. As many of our products are handmade, presentation may vary slightly from photographs or descriptions on our website — this alone does not amount to a failure of these guarantees.

2. When You May Be Entitled to a Refund, Replacement or Store Credit

You may be entitled to a refund, replacement or store credit where a product is defective or unsafe, does not match its description, is not fit for its intended purpose, is damaged during delivery, or is delivered incorrectly or otherwise not in accordance with your confirmed order. Where an issue is minor and does not substantially affect the product or service, we may offer a store credit instead of a refund or replacement.

3. Change of Mind

We do not offer a refund, replacement or store credit for change of mind, an incorrect selection made by the customer, an order cancelled outside any applicable cancellation period under our Terms & Conditions, or a failure to provide accurate delivery or order information.

4. Store Credit Conditions

Where we issue a store credit:

• It is not redeemable for cash.
• It is valid for 3 years from the date of issue.
• It may only be redeemed against Bellissimo Catering products and services.
• It is non-transferable and cannot be exchanged, refunded or resold.
• Once redeemed, it cannot be reinstated, and any unused balance is forfeited unless the law requires otherwise.

5. How to Report an Issue

If you believe you are entitled to a refund, replacement or store credit, please contact us within 24 hours of receiving your order with your business name (if applicable), order number, details of the issue, and supporting photographs where relevant. We will review your request and respond as soon as reasonably practicable.

Bellissimo Catering

12 Cavendish Road, Coorparoo QLD 4151

Email: catering@bellissimocoffee.com.au — Subject line: “Refund Request – [Business Name]”